TERMS & CONDITIONS

By booking or receiving services at our spa ASMR Massage & Wellness, you agree to the following terms and conditions:

Cancellation Policy

Please provide at least 8 hours' notice to reschedule or cancel your appointment. Cancellations made with less than 8 hours' notice or no-shows will incur a 50% cancellation fee, subject to case-by-case basis.

Arrival Time

To enjoy the full value of your treatment, please arrive at least 15 minutes prior to your appointment. Late arrivals may result in shortened sessions to avoid delays for the next guest. If you’re running late, kindly inform our Spa concierge.

Payment

We accept cash and all major credit cards. Prices are subject to change without prior notice and include 7% VAT.

Refund Policy

All services, packages, memberships, gift certificates, and spa products are non-refundable.

Pricing & Services

All prices and services are subject to change. We strive to keep information up to date on our official website. ASMR Massage & Wellness is not responsible for incorrect pricing on third-party websites. Please confirm pricing with our spa concierge or at www.asmr.co.th

Spa Etiquette

ASMR Company Limited respects the comfort of all guests visiting its premises. The company encourages all guests to maintain a tranquil environment by keeping noise levels low, and avoid loud and disruptive behavior for the consideration of all guests.

Consultation at Reception

The comfort and safety of guests are our priority. Upon check-in, guest will be asked to complete aform to help personalise your treatment. If you encounter language barriers, please notify our Spa Concierge to ensure proper communication with your therapist.

Children Policy

Spa treatments are designed for guests aged 12 and above. Children under 12 are only permitted if receiving a booked service with parental or guardian consent. ASMR Massage & Wellness offers spaces for children to rest and relax. However the company does not provide child-minding services.

Gratuities

Gratuities are not included in service prices. Guests who wish to tip massage therapists (typically 10–20%), please do so at the reception. Gratuities may be provided in cash via tipping envelopes.

Disclaimer

Spa treatments and services are provided for relaxation and general wellness and are not substitutes for professional medical care. Guests agree to hold ASMR Company Limited, its employees, agents, and suppliers harmless from any liabilities, losses, or claims arising from spa usage.

HEALTH CONDITIONS

Medical Disclosure

Guests are responsible for disclosing any relevant medical conditions before receiving treatment. These include, but are not limited to:

High blood pressure
Heart conditions
Recent surgeries
Pregnancy
Diabetes or other chronic conditions

ASMR Company Limited strongly recommends guests consult their physicians prior to reservations booking if they have any medical concerns. ASMR Company Limited and its staff are not liable for any outcomes resulting from undisclosed health conditions or client negligence.

Contraindications for Massage

Massage spa treatments may not be suitable under certain health conditions. Please do not book a massage if you currently have:

A fever above 38.5°C or any acute infection
Skin conditions, open wounds, or chronic ulcers
Uncontrolled heart conditions, hypertension, or diabetes with symptoms such as fainting, palpitations, or nausea
Recent surgical wounds
Broken or fractured bones

Prenatal Massage

Prenatal massage is available only for guests with written consent from their physician and with no medical complications. If in doubt, please contact our spa concierge before booking.

Relative Contraindications

Guests with the following conditions may receive therapeutic massage only, and must contact the spa to clarify in order to determine a suitable booking:

Pregnancy (with medical clearance as noted above)
Elderly clients with fragile health
Areas of recent cosmetic surgery
Healing wounds or ulcers